A Duplicate Google Business Profile can cause more harm than you think! From lowering your search rankings to confusing potential customers, duplicates can disrupt your online presence and marketing efforts. Managing your Google Business Profile (GBP) is essential to ensure your business stands out with accurate information in search results and maps.
In this blog, we’ll uncover everything you need to know about duplicate Google Business Profiles—what they are, why they happen, and how they can affect your business. You’ll also learn step-by-step solutions to fix duplicates, tips to prevent them, and why maintaining a verified, accurate profile is key to your success. Let’s dive in!
What Are Duplicate Google Business Profiles?
A duplicate Google Business Profile refers to multiple listings of the same business appearing on Google Search or Google Maps. This occurs when the same business is listed more than once under different entries, often with slight variations in business name, address, phone number, or other details. Duplicate listings can occur for several reasons, such as incorrect manual entries, system errors, or actions taken by third-party services that may unintentionally create new profiles.
Duplicates can lead to confusion among users searching for your business and negatively affect the visibility of your Google Business Profile in search results.
Why Are Google Business Profiles Marked as Duplicate?
Google uses sophisticated algorithms to track and manage listings across its various platforms. However, despite the advanced technology, multiple factors can trigger a Google Business Profile duplicate listing. Some of the most common reasons include:
1. Multiple Submissions by Different Users
Sometimes, different people or teams may create separate Google Business Profiles for the same business. This can happen if your business has multiple locations or is listed under various names or categories, causing Google to register multiple entries.
2. Incorrect or Inconsistent Information
Even small discrepancies like different business names, addresses, or phone numbers can lead to Google identifying two separate listings. For example, a business listed with “123 Main Street” and another with “123 Main St.” can be flagged as duplicates.
3. Changes in Business Information
Sometimes, a business might update its details, but if the changes are not done properly or consistently, Google might treat the old listing and the updated one as separate entries.
4. Third-Party Listings
Third-party services such as review platforms, directories, or automated systems might create an additional listing for your business on Google, leading to duplicates.
How Do Duplicate Google Business Profiles Affect Your Business?
Duplicate Google Business Profiles can have a significant impact on your business’s online visibility, customer perception, and overall performance in local search rankings. Here’s how:
1. Confusion for Customers
When potential customers search for your business and find multiple profiles, it can lead to confusion about which one is the correct or official listing. Customers may end up contacting the wrong number, visiting the wrong address, or reading conflicting information.
2. Reduced Visibility in Search Results
Google may not know which profile to prioritize, leading to the suppression of one or both of the listings. This can result in your business ranking lower or not appearing in search results at all, ultimately reducing your visibility.
3. Negative Impact on Local SEO
Duplicate listings can dilute the effectiveness of your local SEO efforts. Google tends to favor a single, verified listing for each business, and when there are multiple profiles, they compete with each other, weakening your ability to appear in local search results.
4. Difficulty Managing Reviews
When there are duplicate listings, reviews may be split between them. This can cause a decrease in the number of reviews shown for your business, and potentially lead to negative reviews being distributed across different profiles.
5. Management Complications
Managing multiple profiles for the same business can be time-consuming and lead to errors. You may inadvertently miss important updates or updates to one profile may not sync with the others.
How to Fix Duplicate Google Business Profile Issue: A Step-by-Step Guide
If you’ve discovered a duplicate Google Business Profile for your business, don’t worry, you’re not alone! Duplicate listings are a common problem that many business owners face. However, the good news is that resolving these issues doesn’t have to be a daunting task. In this section, we’ll walk you through effective and actionable steps to eliminate those duplicate listings, and we’ll make sure you understand exactly how to go about it.
We’ll cover three main ways to fix the issue: removing duplicates you created, reporting duplicates you don’t control, and merging profiles that exist due to discrepancies. Let’s dive in!
a) Remove or Delete a Duplicate Profile from Your Account (If You Created 2 Profiles Mistakenly)
Did you accidentally create two separate profiles for your business? This happens more often than you’d think, especially when you’re setting up or updating your Google Business Profile. But fear not, removing a duplicate is simple.
Here’s what you need to do:
1. Go to your Google My Business account and sign in using the credentials associated with your business profile.
2. Once you’re logged in, locate the duplicate profile that you want to delete. If you have multiple profiles for the same business, it can be tricky to identify the correct one, so make sure to cross-check all the details (address, phone number, etc.).
3. Click on the listing you wish to remove, and from there, select the “Manage Profile” option and delete the duplicate listing.
“If your location displays the message below, it indicates that the published location is owned and verified by a third party”
To request ownership of a location, simply click on “Request Access” and complete the form. This option is also available directly through the platform.
How to Request Ownership of a Location
Taking ownership of a location is easy if you follow these steps:
1. Send a Request to the Current Owner
- Click “Request Access” and fill out the form to send your ownership request.
- You can also do this directly from the platform.
2. Wait for the Owner’s Response
- The current owner will receive an email with your request. They can:
- Approve: You’ll get access as a manager or owner.
- Deny or Ignore: No worries, you have more options!
3. If Denied or Ignored for 3 Days
Here’s what you can do next:
- Verify with a Phone Code: If you have access to the phone number linked to the profile, request a code to verify the location.
- No Phone Number? No Problem!
- Raise a support ticket with Google to switch to video verification (business video or live call).
- OR wait for another 3 days to switch to postcard verification.
- Postcard Verification: If you choose postcard verification, you’ll receive a physical postcard with a 5-digit code in about 12 days. Use this code to verify the location.
Once the verification process is complete, you’ll officially own the location!
“If you see a message indicating that you already manage this location and the redirected location is correct, you can easily remove the duplicate directly from the dashboard by following these steps”
- Select the location from your location overview by ticking the box.
- Click on ‘Actions’ at the top right.
- Select ‘Remove location’ to delete the duplicate.”
Double-Check: After removing the duplicate, give it a few days and verify whether the profile has been completely removed from search results and Google Maps.
(Pro Tip: If you’ve made an error and don’t want to delete the profile entirely, you can also update the listing instead of deleting it, correcting the information to match your other business profile.)
b) Report a Duplicate GMB Profile from Google Search (If You Don’t Have Access to One of the Listings)
In cases where there are duplicate profiles, but you don’t have control over one of them, you can try to claim ownership of the profile by following the steps mentioned in the ‘How to Request Ownership of a Location’ section, or you can report the duplicate profile directly to Google. Google allows users to flag duplicate business listings that they don’t manage.
Follow these steps to report a duplicate listing:
1. Search for Your Business: Head to Google Search and type in your business name. If you have a duplicate listing, both profiles may show up in the search results.
2. Click on the Profile: Once you locate the duplicate listing, click on it to open the business profile.
3. Use the “Suggest an Edit” Option: On the business profile page, you’ll see a button that says “Suggest an Edit.” Click on this option to proceed.
4. Report the Duplicate Listing: Google will ask you for feedback on the business listing. Select “Duplicate of another business” as your reason for suggesting the edit. If you know which listing is the correct one, you can also specify that in the suggestion box.
5. Submit Your Request: Once submitted, Google will review the flagged listing and take action to either merge the listings or remove the incorrect one.
(Pro Tip: You can also use this option to update business details or correct information that might be causing the duplicate issue. It helps keep your profile information accurate and consistent across the platform.)
c) Merge Duplicate Google Business Profiles: The Ultimate Fix
Merging your duplicate Google Business Profiles is often the best solution to ensure that your business information remains consistent, and your customers aren’t confused by multiple listings. Merging profiles means that all of your reviews, photos, business hours, and updates are consolidated into a single, verified profile.
You can merge your Google Business Profiles using two methods: the “Suggest an Edit” option or by “Contacting Google Support” directly.
Here’s how to merge duplicate profiles like a pro:
1. Using the “Suggest an Edit” Option
As we’ve seen earlier, this option allows you to flag a duplicate and suggest that the profiles be merged. When you report a duplicate through “Suggest an Edit”, Google will review your suggestion, and if your request is valid, they’ll automatically combine the information from both listings into one.
2. Contact Google Support to Raise a Ticket
If you’re unable to merge profiles using the “Suggest an Edit” tool or need additional assistance, don’t hesitate to contact Google Business Profile support. Before raising a ticket with Google, if you don’t have access to the other profile, follow the steps mentioned earlier in the section “How to Request Ownership of a Location.”
Here’s how to raise a ticket:
1. Go to the Google Business Profile Help Center and scroll down to click on the “Contact Us” option.
2. Choose the business you’re seeking help for and select the issue type (e.g., “Merge Profiles”).
3. Click on “Next Step” in Resources section.
4. Select “Email” as your contact option.
5. Fill in the required information on the form:
- Select your issue (e.g., Profile Merge).
- Enter your Name, Email, and Phone Number.
- Specify your relationship to the business.
- Provide the business name and address.
- Upload a picture of the storefront showing clear, permanent signage.
- Share the public URL or ‘Maps link’ for your business page.
- Provide the ‘Maps link’ or public URL of the duplicate business you want to merge/remove.
- Describe your issue in detail and click Submit.
-
Following these steps will help you raise a ticket quickly and efficiently!
(Pro Tip: If you have access to both profiles, you can manually update one with the correct information, then mark the other profile as “duplicate” through the “Suggest an Edit” feature. This will initiate the merge process automatically.)
Importance of Having a Verified and Single Business Profile on Google
Having a verified and single Google Business Profile is critical for both your customers and your local SEO efforts. A verified listing ensures that your business information is accurate and trustworthy, which builds credibility with your audience. A single profile reduces the risk of confusion, allows for better management of reviews, and enhances your visibility in local search results.
A single, verified profile helps with:
- Consolidating Reviews: All the reviews, ratings, and customer feedback are combined into one profile, making your reputation stronger.
- Improved Local SEO: Google values accuracy and consistency. A single profile increases the chances of your business appearing higher in local search rankings.
- Better Customer Experience: Customers are less likely to get confused by different information across multiple listings.
Tips to Avoid Duplicate Google Listings in the Future
To keep your Google Business Profile in perfect condition and prevent future duplicate listings, follow these easy yet powerful tips:
1. Monitor Your Google Business Profile Regularly
Keep an eye on your profile to spot any inconsistencies or duplicates early. Set a reminder to review it every couple of weeks, ensuring all details remain accurate and up-to-date.
2. Ensure One Profile per Location
Never create multiple listings for the same address or phone number. If you operate multiple locations, make sure each one has its own unique Google Business Profile to avoid duplicate confusion.
3. Maintain Consistent Business Information (NAP)
Your Name, Address, and Phone Number (NAP) should be the same across every online platform. Inconsistencies may lead to Google treating different listings as separate businesses. Tools like local citation management software can help maintain NAP consistency.
4. Be Specific with Business Categories and Services
When adding categories and services to your profile, ensure they are precise and relevant to your business. Avoid over-categorizing or choosing broad categories that could result in conflicting profiles.
5. Avoid Multiple Accounts for the Same Business
If you’re managing your business profile through multiple accounts, it’s easy to accidentally create duplicates. Use one Google account to manage all locations or assign admin roles instead of creating new accounts for each.
6. Always Use the Correct Business Address
If you move your business or change the address, update your Google Business Profile immediately. Having an outdated address can result in multiple listings showing up.
7. Claim Your Profile and Verify Ownership
Ensure you claim and verify your Google Business Profile right away. This prevents others from creating duplicate listings with incorrect information or competing with your verified profile.
Tips to Maintain a Verified Google Business Profile
Keeping your Google Business Profile verified and updated is essential for your business’s success. Follow these practical tips to maintain your profile’s health and ensure your business stands out:
1. Verify Your Google Business Profile
Always go through the verification process as soon as you set up your profile. Google offers several verification methods (like postcard, phone, or email), so choose the one that works best for your business.
2. Keep Your Business Hours Updated
If your working hours change during holidays or for any special occasions, update your profile promptly. This keeps your customers informed and enhances their experience with your business.
3. Update Photos Regularly
Adding fresh and high-quality photos to your Google Business Profile boosts engagement and shows customers that your business is active. Show off your products, services, and store location to attract more customers.
4. Respond to Reviews and Customer Questions
Show your customers that you care by responding to reviews and questions. Engaging with customers improves your business’s visibility and reputation, signaling to Google that your profile is actively managed.
5. Keep Your Business Information Accurate
Double-check that your business name, address, and phone number (NAP) remain consistent across all platforms. Incorrect information can confuse customers and hurt your local rankings.
6. Regularly Check for Duplicate Listings
As mentioned earlier, check your profile frequently for duplicate listings. If you find one, take action to merge or delete it immediately.
7. Use Google Posts to Engage Customers
Regularly update your Google Business Profile with posts about special promotions, events, or new services. Google Posts help keep your profile fresh and improve your visibility in local searches.
8. Enable Messaging for Easy Communication
If you can, enable the messaging feature on your Google Business Profile. This makes it easier for customers to reach out to you directly, increasing the chances of converting leads into loyal customers.
9. Review Your Insights Regularly
Monitor your Google Business Profile Insights to understand how people are finding and interacting with your profile. Use this data to fine-tune your content, photos, and customer engagement strategies.
By consistently applying these practices, you’ll ensure that your Google Business Profile stays verified, optimized, and accurate, boosting your local SEO and helping potential customers find you quickly.
For more information on maintaining your Google Business Profile, refer to the official Google support page: Google Business Profile Help.
How Locallift Can Help Your Business
At Locallift, we understand how crucial a properly optimized Google Business Profile is for your business’s online presence. Whether you’re struggling with duplicate Google Business Profile issues or need help keeping your profile updated, we’ve got you covered.
Let us help you streamline your business’s presence on Google. Get in touch with Locallift today to fix your duplicate listings and elevate your business’s online visibility!
Contact Us Now to get started and take your local SEO to the next level!
FAQ
Q1. How to fix a duplicate Business Profile?
To resolve a duplicate Google Business Profile, you can either remove the extra listing from your Google account, merge the profiles by using the “Suggest an edit” option, or reach out to Google support for assistance in consolidating your information.
Q2. Can you have two Google business profiles?
No, having two Google Business Profiles for the same business location can lead to confusion and hurt your local SEO. It’s best practice to manage a single verified profile to ensure consistency and improve your visibility in local searches.
Q3. How do I remove a duplicate Google business?
To remove a duplicate Google Business Profile, sign into your Google account, locate the duplicate listing, and delete it. If you don’t have access to it, report the duplicate via Google Search or contact Google support for help in resolving the issue.
Q4. Can I delete my Google business and start over?
Yes, you can delete your Google Business Profile and create a new one. However, deleting your profile will remove all reviews, ratings, and historical data. Be sure to back up your information before deleting to avoid losing valuable insights.
Conclusion
Avoiding Google Business Profile duplicate issues is crucial for maintaining your online reputation, improving your local SEO efforts, and providing a seamless experience for your customers. By understanding the causes of duplicate listings and implementing the steps outlined above, you can ensure that your Google Business Profile is accurate, verified, and visible to potential customers. Regular monitoring and proactive management are key to keeping your online presence in top shape.
By working with professionals like Locallift, you can avoid the common pitfalls of Google Business Profile management and stay focused on growing your business.